Cancellation and Refund Policy

 

We value your commitment to personal growth and understand that life circumstances can sometimes change. Below are the terms for cancellations, refunds, and rescheduling your enrollment:

1. Cancellation Requests:

   • Cancellations made 15 days or more before the program start date are eligible for a full refund.

   • Cancellations made 8–14 days before the program start date are eligible for a 50% refund.

   • Cancellations made 7 days or less before the program start date are non-refundable.

2. Transfers and Rescheduling:

   • Instead of canceling, you may request to transfer your enrollment to a future program.

   • Transfers must be requested at least 7 days prior to the program start date and are subject to availability.

   • You may also transfer your spot to another participant, provided you notify us at least 7 days in advance and obtain approval.

3. Program Changes or Cancellations by Us:

   • In the unlikely event that we need to cancel or reschedule the program, you will have the option to receive a full refund or transfer your enrollment to another program of your choice without additional fees.

4. Special Circumstances:

   • We understand that unforeseen emergencies may arise. In such cases, please contact us directly, and we will assess requests for exceptions on a case-by-case basis.

5. How to Request a Cancellation or Transfer:

   • To request a cancellation, refund, or transfer, please email us at [Your Email Address] with your name, program details, and the reason for your request.

   • Refunds will be processed within 14 business days after the cancellation is confirmed.

By enrolling in the program, you agree to these terms and conditions.

 

Permissions to Record

By enrolling in this course, you grant the organiser permission to record sessions, including your voice and name, in video or audio formats. You authorise the organiser to copyright, publish, reproduce, and use these materials for both commercial and non-commercial purposes. You acknowledge and agree that these recordings may feature your voice and may be distributed in promotional, educational, or other materials. If you have concerns, please contact us prior to the course start date.

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Group Session Recordings

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Group sessions may be recorded for educational or review purposes for participants enrolled in the program.

By enrolling, you acknowledge that your voice or contributions may be included in session recordings shared with other program participants.

If you do not wish to participate in recorded sessions, please notify us prior to the program start date.

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Nature of Services

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Equilibrate provides coaching, consulting and educational programs designed to support individuals in examining perceptions, clarifying decision-making, and aligning behaviour with personally meaningful objectives.

These services are not counselling, psychotherapy, or medical treatment, and are not intended to diagnose, treat or prevent any mental or physical health condition.

Participation in sessions or programs is voluntary. Individuals are responsible for their own decisions, actions and outcomes resulting from their engagement with the services provided.

 

Group Participation & Confidentiality

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In group programs or containers, participants may choose to share personal experiences or perspectives as part of the learning process.

At the commencement of each group program, participants are requested to respect the privacy of others by agreeing that:

What is shared within the group remains within the group and is not disclosed outside the program environment.

While this request is made in good faith to support a respectful and confidential learning space, Equilibrate cannot guarantee that all participants will maintain confidentiality beyond the group setting.

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Participant Responsibility

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Participation in coaching or educational sessions involves reflection, decision-making and behavioural application outside of scheduled sessions.

Equilibrate does not provide advice or direction regarding specific personal, financial, medical or legal matters.

Participants acknowledge that implementation of insights or decisions arising from sessions remains their own responsibility.