Cancellation and Refund Policy

Thank you for choosing our services. We understand that plans can change, and we aim to provide a fair and transparent cancellation and refund policy. Please read the following policy carefully to understand your rights and responsibilities regarding cancellations and refunds.

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Cancellation Policy

1. Advance Notice:

   • Cancellations must be made at least 24 hours before the scheduled session time.

   • Cancellations made less than 24 hours in advance may be subject to a late cancellation fee equivalent to 50% of the session rate.

2. Missed Sessions:

   • If you do not attend a scheduled session and fail to provide the required 24-hour notice, the session may be charged at the full rate.

 

Refund Policy for Purchased Plans

1. Unused Sessions:

   • If you purchased a package of sessions and wish to cancel, the refund for unused sessions will be calculated based on the full rate of each used session, not the discounted package rate.

     To request a refund for unused sessions, please contact us in writing at

   • Refunds will be processed within 14 business days of receiving your request.

2. Used Sessions:

   • All used sessions are non-refundable and will be charged at the full rate as agreed upon at the time of booking.

 

How to Cancel

• To cancel a session, please contact us via 

• Ensure that you receive a confirmation of your cancellation to avoid any misunderstandings.

 

Contact Information

For cancellations, refunds, and any questions regarding this policy, please contact us at:

• Email: 

• Phone: whatsapp +61 408073376

 

We appreciate your understanding and cooperation.

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This policy ensures clarity and fairness for both parties involved, covering the process for cancellations and the specifics of the refund for unused sessions.